INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, absolutely. We strive to ensure every product image is a true-to-life representation of the item you will receive. All our products, from luxury bags to cosmetics, are professionally photographed in our studio to accurately depict colour, texture, and detail. We pride ourselves on transparency and quality assurance in every order.

Where can I view my sales receipt?

Your digital sales receipt is automatically generated and sent to the email address provided at checkout. You can also access it by logging into your account on www.barcode.lk and navigating to "My Orders." For further assistance, please contact our support team.

How can I return an item?

We have a straightforward return policy for your convenience. Items can be returned within 14 days of delivery in their original, unworn condition with tags attached. Please initiate your return through the "Returns" section under "Useful Links" below or contact us at info@barcode.lk for a step-by-step guide.

Will you restock items indicated as “out of stock?”

Popular items are often restocked! We recommend signing up for the "Notify Me" alert on the product page if this option is available. You can also follow us on Instagram and TikTok for the latest updates on new arrivals and restocks.

Where can I ship my order?

We currently ship across Sri Lanka. Delivery times and fees vary based on your location. During checkout, you will see all available shipping options and estimated delivery times for your address.

INFORMATION ABOUT US

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